What a pilot involves

• One campaign, defined with you

  An advisory, a reminder, an eligibility check or a feedback call. We write the flow against your existing outreach script, not a generic template.

• Your numbers, your consent state

  We work from a list you already hold and are already entitled to call. Consent and DND are checked before the first dial, not after.

• A record you can hand to an auditor

  Every call carries its transcript, outcome and consent state. You keep the record whether or not the pilot goes further.

• An honest read at the end

  Connection rates, what citizens actually said, and where the line struggled. If a campaign is a poor fit for voice, that is a useful result and we will say so.

Useful things to include

None of this is required, but it makes the first reply substantive rather than a request for more information.

• The institution, and which programme the outreach sits under
• Roughly how many people, and how often you would reach them
• The language and district you would start in
• Whether the deployment has to sit inside your own data boundary
• How you reach these citizens today — ASHA visits, SMS, camps, existing call centre